Payment
We are interested in the fact that you ‘feel comfortable with us’.
We have different methods of payment:
Bank Transfer
Once you complete your order, you will receive email with the payment instruction and our account details.
Bitcoins
How to buy Bitcoins:
For another payment options, please, contact us.
Shipping policy
We send parcels to your local PO where postmen deliver them to the address you indicated in your order list. If you are not at home at the moment of delivery, a postman leaves a special notice. Shipping from Russia.
There are two ways of shipping:
You should also bear in mind some possible delays at customs we are not responsible for. Therefore, why some parcels may arrive a bit later or earlier than expected.
The orders are usually processed within 24 hours. As soon as your order is registered, you receive an automatic e-mail message. Sometimes, such notifications get into spam folders. Look for a notification there if you have not received one. We make every effort to deliver your parcels in time.
All the medications you can see on our site are usually on stock. If you have some problems with the delivery, we will try to solve it as soon as possible. Our Customer Care Specialists are at your disposal and ready to connect with you any moment.
Parcels sent by a Russian Post Service.
The estimated delivery time of 15-45 days (depending on the country of destination).
After sending, we will let you know your tracking number: RA*********RU
You can track your package via the service http://www.trackitonline.ru/
Free worldwide shipping.
Return policy
If you received damaged or defective medication or the company shipped the incorrect product we will resend your order free of charge.
The quality of our products is beyond exception, but if you are not satisfied with it, contact our Customer Care Specialists.
In case that your pills are damaged, we will resend you a new package free of charge.
Be informed that the return of medications is strictly prohibited by International rules.
Privacy policy
We guarantee a complete anonymity, as well as the safety of your personal and financial information. You receive your parcel as a gift - without any titles and prices on it - so that nobody could learn about its contents and you did not have to pay any customary fees. Names of the ordered products won’t be reflected on the credit card statement.
We make use of numerous security measures to guarantee the security of your private information.
Our preferable way of communication with our clients is e-mail. Though we do not call to our clients generally, we ask you to indicate your correct telephone number for the Address Verification System not to cancel your order.
Contacting us
Ask your questions in the section "Contact us". We are glad to solve any problem arisen.
What medication do you offer?
Our pharmacy sells only original brand name medicine.
Do you require a prescription?
A prescription is not required. Please consult a Health Care Provider before taking this or that medicine. It is important to take into consideration some contra-indications or diseases a patient may have. Only a specialist can prescribe the exact medication and the required dosage.
Is the delivery to PO Boxes possible?
Yes. We often send packages to PO Boxes.
How can one place an order?
You can place an order on our site - it is fast and easy. You choose a product you want and add it to the cart. Then you press the checkout button. You’ll find yourself on the billing page, where you’ll have to fill in all the necessary fields.
What is the shelf life of the products you offer?
You will see the expiry date on the blister. It is indicated on each blister. The average shelf life is usually 2 years (from the date of production). However the expiry date may differ for various medications.
What are my options if I haven't received my package yet?
We kindly ask you to check your shipping method first of all (Airmail's waiting period lasts 2-4 business weeks, for Australia for 6-7 weeks; whereas the delivery via EMS will last 3-8 business days). Please bear in mind that the delivery can take a little longer because of the possible delays at customs.
There we ask you to be patient. The package will be delivered to you for sure. Practically all our customers receive their packages. Please contact our customer care team if the package is not delivered to you.
